Today, many legal firms see well-arranged outsourcing solutions as a strategic initiative, making companies more flexible and agile whilst simultaneously providing cost savings and service level improvements.
Rather than hiring and firing temporary in-house support staff to manage excess capacity, outsourcing solutions allow legal firms to increase efficiency by providing the opportunity to only employ a core in-house team and utilise an experienced legal support team, only when workload exceeds capacity, as and when they need.
Optimise Costly Resources
Not only will this reduce the workload for HR, it can also offer an opportunity to optimise costly resources, enabling staff to focus on high margin generating tasks rather than more basic time-consuming tasks.
Outsourcing can also increase flexibility for your clients, who may be struggling to find the time of day for an appointment, or to provide a statement to a fee earner for example. Outsourcing to a legal support network enables appointments to be made on weeknights and weekends, face to face or over the phone, depending on your client’s preference and at their earliest convenience.
What’s more, outsourcing to the right legal support company can not only provide you with a more cost-effective business model, but can also offer you competitive advantage. Your client’s will not be flustered and frustrated with confusing letters and phone calls. The right legal support company will have many years of experience and highly trained agents and staff…
…providing value to both you and your clients.