How We Work

You Instruct, We Deliver

So, how does it work?

You Instruct

You will provide us with a service request, along with your client’s information.

Prepare & Allocate

Solicitor Assist will prepare the instruction and allocate it to an experienced agent, ensuring both the agent and the client have everything they need to get the job done.

Manage

Solicitor Assist liaise with the client throughout the process, should they like to change their appointment for example. Our portal is updated with all the information that you need.

Quality Check

Solicitor Assist guarantee each completed instruction passes through the quality control department before returning it to you.

We Deliver

Your instructions are returned to you at a consistently high standard. You will be able to check figures such as conversion rates and turnaround times on our portal.

Our Agents

We believe that a large contributing factor to our success has been our people and their keen willingness to go the extra mile, delivering an unrivalled friendly service, always delivered with complete care and attention.

Solicitor Assist predominantly employ retired police officers due to their exceptional skill sets which run parallel to the services we provide. When it comes to recruiting staff and field agents, we look for people who are friendly, caring and personable, ensuring comfort and trust for your claimant throughout the whole process. This is of paramount importance to us, as we fully understand that our staff are representing you and your company’s professionalism.

All our agents have been through our extensive selection process. We insist all agents are CRB checked and we only take on a limited number of agents at a time in order to slowly introduce them to our network and monitor their progress closely, coaching them and ensuring that they meet Solicitor Assist standards. Each agent carries a specific Solicitor Assist ID card. We conduct client satisfaction surveys on all of our agents, randomly and consistently.

Your agent was really helpful and professional, he was very patient and took the time to go through numerous documents with me. I can’t praise him enough.

- N Jenkinson